While not nearly as exciting as reading about New Zealand, please take the time to read and understand our Terms & Conditions and General Information for our Self Drive (including Bespoke Self Drive) tours prior to making your reservation. By making the reservation and paying your deposit, you are deemed to have accepted these Terms & Conditions, including the Release & Assumption of Risks.

‘Black Sheep’, ‘we’ ‘us’ and ‘our’ refers to Black Sheep Touring Co., Ltd (NZBN 9429038752087), a registered New Zealand company.


We want to make sure your New Zealand dream is secure in these unpredictable times. We have set up a special policy that provides as much flexibility as possible for you should you book a tour, then need to postpone. If a postponement is required for any reason, including travel restrictions or a change in personal circumstances due to the novel coronavirus pandemic, we will place your funds as a credit for a future Black Sheep tour, commencing on or before 30 June 2022. If you book then wish to cancel indefinitely, standard cancellation and refund policies will apply as set out below. 

Due to the unprecedented and fluid nature of this pandemic, we reserve the right to change this special policy without prior notice.



Due to the fluctuating nature of exchange rates, our tours are sold in New Zealand dollars only. Check with one of our Travel Shepherds, use an online currency converter, or contact your bank for indicative pricing in your currency of choice. Final conversion rates are determined by your bank or credit card company at time of payment.

Please note the following:

  • Tour prices are based on two people occupying one room. A single supplement is charged for individuals requesting or requiring a single-occupancy room
  • All prices include a New Zealand Goods and Services Tax (GST) of 15%
  • Our Self Drive tours may generate multiple pricing proposals as part of the trip design process until all your arrangements have been confirmed. See ‘I.b. Trip Development Fee for Peak Periods’ below for special circumstances
  • Prices are subject to change and/or variability up to the point of final payment due to supplier increases, GST fluctuations, market conditions and/or seasonal pricing, as is standard within the industry. With the exception of GST increases and/or conditions laid out under Section III, Alterations by Black Sheep, a tour price is guaranteed upon receipt of full payment. If a price changes prior to final payment, you may choose between accepting the change, cancelling and obtaining a refund on any money paid to Black Sheep for your tour, or accepting an alternative tour offered

Any specials or reduced pricing that may become available after you have paid your deposit will not apply. If you wish to cancel your booking and rebook to take advantage of reduced pricing, including a favourable change in exchange rate, full cancellation conditions apply


Because of the high demand for accommodation during peak periods (eg Christmas) and vendors’ requirements to hold bookings then, Black Sheep may need to charge a Trip Development Fee of NZ$500 in order to secure space for you during the itinerary-development phase. This need will be advised at the time a quote is requested. If you choose to proceed with itinerary-development resulting in a tour Reservation, this amount will be applied to your Balance of Payment. If itinerary development does not lead to a Reservation, the Development Fee will be refunded to you, less a NZ$200 administration fee.



Your reservation is made upon completion of your online Reservation & Deposit Form, payment of a deposit of 20% of your total tour value, and completion of a Travel Companions Reservation Form, if applicable. If you are the person making the deposit (the Lead Traveller), you will be sent to a secure online payment site at the end of completing your Reservation Form where you will be prompted to enter your credit card details. Payment can be made via Mastercard or Visa and will be charged in New Zealand dollars. Once your online deposit has been made, you will be emailed a receipt for your payment and sent to our Travel Companions Reservation Form page, if applicable, to complete details for any fellow traveller(s). See ‘Making a Reservation on Behalf of Others’ below. Upon completion of your reservation, including all forms and the deposit, Black Sheep will follow up with a confirmed itinerary.

Note that your credit card company or bank may impose additional fees. We recommend enquiring with them about their fees prior to your online payment. Should you choose to reverse charges and charge another card after your deposit or other payment has been made, a NZ$200 administration fee will be applied.

Please be aware that the exchange rate used on the date of your deposit does not lock in the exchange rate with your bank for the remaining balance payment of your tour if that payment is made at a later date. To secure an exchange rate with your bank, your tour may be paid for in full anytime prior to the full balance due date as advised below.


Any person making a reservation for others shall be deemed to have accepted these Terms & Conditions on behalf of all individuals named in a reservation and it is the responsibility of the person making the booking to bring these Terms & Conditions to the attention of the traveller(s) and to advise them that their personal information will be collected, stored and used in the ways described in our Privacy Policy.


The balance of tour payment is due no later than 60 days before the New Zealand commencement date of your tour, or immediately if your Reservation is made within this period. Your balance of payment can be paid in one of two ways: by Visa or Mastercard via a secure online payment site as advised above, or by making a New-Zealand-dollar bank transfer. Contact a Travel Shepherd (info@blacksheeptouring.co.nz) for details. If payment of the balance is not made on or before the due date, Black Sheep will consider your booking cancelled and your deposit will be forfeited (see below). At Black Sheep’s discretion, an extension may be given for extenuating circumstances as advised to us in writing.

Please note that under certain circumstances, an early installment on your balance of payment may be required prior to your final Balance of Payment due date based on vendors’ demands (e.g. pre-payment terms over peak periods). This will be advised when making your deposit, or as circumstances arise. Your final balance of payment will be adjusted accordingly.


We strongly advise taking out travel insurance prior to booking your trip to protect your travel investment. This should include cancellation insurance. If you cancel your trip, miss a portion of your trip, or leave a trip for any reason after it has commenced, Black Sheep is not obliged to make any refunds in full or in part, except as provided in these Terms & Conditions.

Please note the following conditions which apply to booking cancellations or alterations made by you for any reason:


  • Deposits are non-refundable.
  • For tour cancellations received more than 45 days prior to the New Zealand commencement date of your tour, all money received will be refunded, less the reservation deposit of NZ$500 and any supplier cancellation fees.
  • For tour cancellations received from 45 to 22 days (inclusive) prior to the New Zealand commencement date of your tour, 50% of all money received will be refunded, less the reservation deposit of NZ$500 per person and any supplier cancellation fees.
  • For tour cancellations received 21 days or less before the New Zealand commencement date of your tour, no refund is due.
  • If Black Sheep decides to run a trip in good faith notwithstanding any events within New Zealand (eg acts of nature, strikes or other events) and you choose to cancel your reservation, you shall be held to the cancellation policies within these Terms & Conditions.
  • All cancellations must be made in writing to the address at the end of this section.


  • You may transfer your booking to another person for the same tour type and commencement date, but only if the other person satisfies all of our requirements in relation to the trip and provides us a completed Reservation Form. You must notify us in writing of the intended transfer at least 60 days prior to the commencement date of your tour. A NZ$200 transfer fee per person/per transfer will apply (in addition to any supplier change fees).
  • Any amendments to your tour made once final payment has been received and prior to tour commencement must be agreed to by us and are subject to an amendment fee of NZ$50 per change, plus any applicable supplier fees.
  • Any changes to your Self Drive itinerary that you choose to make after the commencement of your tour are to be self-arranged. In cases where Black Sheep is required for assistance, an administration fee will be applied.
  • If you are unable or choose not to participate in any included in your tour, you can request a refund for that activity. This must be done in writing by the end date of your tour. We will refund the cost of that activity, less a NZ$50 administration fee and any supplier charges or fees incurred for the cancelled activity. Note that if the activity is less than or equal to the admin fee, or if there are supplier charges or fees, no refund may be forthcoming.
  • Moving the entire tour to alternate dates will incur a NZ$200 admin fee per person. Please note that it may also alter the price of the tour and incur third-party costs such as hotel cancellation fees.
  • All amendment and refund requests must be made in writing to the address at the end of this section.

Please note the following conditions for cancellations or changes made by Black Sheep Touring Co. to your booking:


  • In the event of a Force Majeure event that occurs prior to or during a tour, such as but not limited to fire, flood, volcanic eruption, earthquake, avalanche, severe weather, power outages, labour disruptions or other events or natural disasters outside Black Sheep’s control that hampers or negatively impacts Black Sheep’s ability to fulfill any of its contractual obligations, or if Black Sheep believes that the quality of the trip or the safety of its guests would be compromised due to such disasters or events, Black Sheep reserves the right to cancel, suspend, or truncate the tour and will be excused and released from its obligations without liability of any kind.
  • In the event of cancellation, Black Sheep is not responsible for any consequential or other loss incurred by you including but not limited to the costs of cancelled or transferred air tickets, visas, pre- or post-tour travel arrangements, or travel insurance excess. Again, travel insurance is highly recommended to cover any unforeseen circumstances that might affect your trip.


  • Before Tour Commencement: If a major change to the tour needs to be made prior to departure, we will inform you of the change as soon as is reasonably possible and will advise of any consequential price increases or decreases. A major change is defined as a reroute that requires one or more overnight stays in a different location. If a major change is made, you may choose between accepting the change, cancelling and obtaining a refund on any money paid to Black Sheep for your tour, or accepting an alternative tour offered.
  • After Tour Commencement: The nature of this type of travel requires flexibility and you should enter into it with the knowledge that you may need to allow for alternatives in route, schedule, activities, amenities, mode of transport or other changes once your tour commences. If Force Majeure circumstances require a change in itinerary, Black Sheep will make every effort to ensure alternative accommodations, activities and/or other elements of your tour are of the same high quality and will keep route modifications minimal. Alternatives will be chosen at Black Sheep’s discretion.
  • If alterations result in reduced costs for your tour, these will be passed on to you. If alterations result in additional costs, these will be payable by you.


  • If activities included in your tour are cancelled by their operators due to inclement weather or other conditions, you may request a refund for that activity. This must be done in writing to the address below by the end date of your tour. In most cases, these will be refunded in full, unless otherwise covered by these Terms & Conditions (such as Force Majeure above).

All cancellations, alterations, and/or transfer requests by a potential Black Sheep traveller must be advised to Black Sheep Touring Co. in writing to info@blacksheeptouring.co.nz. Any potential refunds or costs will be reviewed after the scheduled end date of the tour and will be calculated and processed within 45 days of the scheduled end date of the tour.


We strongly recommend that you and all travellers in your group obtain a travel insurance policy for the duration of your trip. Insurance can protect you financially from unforeseen circumstances such as illness, family emergencies, lost luggage, or other situations that may affect your travel plans. We strongly suggest it covers at a minimum cancellation/interruption, personal liability, and loss of luggage and personal effects. We also suggest you review your personal and health insurance to ensure that it covers the needs of you and your family whilst travelling abroad. Please advise us of your travel insurance carrier, or let us know if you choose to decline travel insurance.

If you choose not to purchase travel insurance as recommended and need to cancel your tour for any reason, under the Terms & Conditions you will not be entitled to any compensation or refund either in full or in part, except as provided for in the Terms & Conditions.


All international visitors to New Zealand require a valid passport and a departing air ticket and may require a visa for entry into the country. Passport holders of some countries and territories do not have to apply for a visa, but most hold an NZeTA (New Zealand Electronic Travel Authority) before arrival in New Zealand. Please check with one of our Travel Shepherds or visit the New Zealand immigration website (www.immigration.govt.nz) for the latest requirements, as they may be subject to change at any time.

While we endeavour to provide you with accurate information, it is the responsibility of each traveller to ensure he or she has the appropriate travel documents for his or her nationality and meets the entry requirements. Black Sheep is not liable for any expenses or costs, nor for providing any refunds, if you are refused entry to New Zealand because you lack a valid passport, visa, or other travel documents.


International and domestic airfares are not included in the tour price, with the exception of those domestic flights included within the structure of the tour.

If you have been informed by an airline/agent of a flight schedule change, or you have a flight disruption or alteration that changes your arrival time or alters your flight number/s into and/or within New Zealand, you must advise Black Sheep immediately. Such changes may result in additional transfer, accommodation, third-party-operator and/or administration fees, for which you will be responsible. Travel insurance is advised to cover such instances.


Transfer arrangements are dependent on your Self Drive starting point. Details will be outlined in your Confirmation Packet.

As part of your tour package, where practicable, we or one of our service providers will meet you at your arrival hotel or other pre-determined destination, present you with your on-road tour packet and provide an orientation about your tour and about travel in New Zealand. If not practicable, we will provide alternative arrangements to deliver your on-road tour packet to you.


Our Self Drive Tours may include soft adventures that require moderate physical fitness to fully enjoy their activities. Please inform us of any health restrictions you may have that are likely to limit your participation on the tour or could put you at risk throughout the tour. We are able to describe activities to the best of our ability and provide details on mandatory health requirements, but we are not medical experts and your suitability for a tour and/or for any activities within are wholly your responsibility. Please consult with your doctor. By filling out a Reservation Form and sending a deposit, you are certifying that you are physically and mentally fit for our trips and do not have a physical condition or disability that would create a risk to you, our staff, or other travellers. If your condition changes prior to your tour, you must let us know prior to your arrival. We reserve the right to decline the reservations of, or to remove from or quarantine on the tour, guests who, in our opinion, may be at serious risk due to any medical conditions they may have or who may put fellow travellers at risk.


There is no age restriction on our Self Drive Tours; however, note that there may be age, height and/or weight restrictions on some activities you choose. Car seats must be hired as required and the use of them is the responsibility of the caregiver. Your Travel Shepherd can advise.


Before your tour, you will receive a range of electronic material to help prepare you for your trip. This may include information about weather, clothing, packing recommendations, New Zealand culture and customs, training suggestions (if appropriate), important dates, e-tickets (if applicable) and other important or useful information. Please read this information and keep it in a place that is easily accessible before and during your tour.

It is also helpful to mentally prepare yourself for the fact that you will be travelling to a country whose accommodations, facilities, and standards of living; customs and practices; living costs and prices; and/or availability of items and services may be different to your own. Experiencing, respecting, and accepting these differences, which can be both subtle and surprising, is part of the joy of travel and will help enhance your enjoyment of our culture.


Items not covered in the price of your tour include international airfares; domestic airfares outside the structure of the tour; airport transfers outside the tour schedule; departure tax; travel insurance; visa and passport fees; telephone, Wi-Fi, and fax charges; laundry costs; meals unless otherwise specified in your itinerary; alcohol; optional activities; and souvenirs and personal purchases.


We reserve the right to take photographic, video and/or audio records of any of our tours. By completing your Reservation Form and providing a deposit, you consent to the use of such material for advertising, publicity and promotional purposes.


Your privacy is important to us. If you complete a Reservation Form that includes acceptance of these Terms & Conditions, the information you provide may be shared with our suppliers to provide services. Please see our full Privacy Policy here which provides information about the personal information that Black Sheep Touring Co. collects, and the ways in which we use that information.


You acknowledge that during the tour you are taking with Black Sheep Touring Co., you may be subject to risks and dangers beyond those you would experience in your normal home and working life. Except as provided in the Consumer Guarantees Act (see below) or otherwise implied by law, you agree to assume all risks and hold Black Sheep, its agents, associates, representatives and employees free from all claims whatsoever, including loss, death, injury, or damage, arising out of entering into this agreement and/or participating in the tour. You agree that this obligation, as well as being binding on you personally, will also bind your heirs, executors, administrators, successors and assigns and all members of your family.

You also accept that this agreement and the rights and obligations under it are governed by New Zealand law. The courts of New Zealand will have exclusive jurisdiction to hear and determine all disputes arising out of this agreement and/or the tour.

In the event that any portion of this contract is determined by a court to be invalid or unenforceable, then the remaining portions of the contract shall continue to be valid and enforceable.

You acknowledge that while on your trip, Black Sheep contracted individuals, fellow travellers, and/or staff members may take and share photographic, video and/or audio records of your trip that may include your image, voice, or likeness. You hereby grant to Black Sheep Touring Co. a perpetual, worldwide, royalty-free licence to use, copy, publish, distribute, sublicense, broadcast and post online this material for any purpose including for promotional and/or commercial records.

Accepting these Terms & Conditions includes accepting this Release and Assumption of Risk.


We contract with a network of third-party service providers, including companies, government agencies and individuals, to assist in the running of our trips. We may also recommend external service providers that fall outside the scope of our tours in response to requests for pre-, post- or within-tour assistance. While we endeavour to only use or recommend companies that demonstrate the highest level of service, we cannot guarantee the services provided by third parties and are not liable for any acts, omissions, injury or costs that might arise, nor standards of care that are experienced, in using them. This includes any optional activities undertaken during your tour. You accept that any booking assistance provided to you by Black Sheep, including its staff and representatives, for such activities or services does not make us liable for them in any way. Likewise, should you ask us to book directly any activity, accommodation, or service of your own choosing, we cannot guarantee nor are we liable for the quality of the provider, its services, nor its facilities.


The provision of services by Black Sheep Touring Company Limited (“Black Sheep”) under this agreement is governed by New Zealand’s Consumer Guarantees Act 1993 (equivalent to the Consumer Rights Act 2015 in the UK and implied warranties acts in the US), under which certain guarantees on the part of Black Sheep are implied (for example a guarantee that the services will be carried out with reasonable care and skill) and certain remedies are provided if those guarantees are not complied with.


We pride ourselves on our excellent customer service and the quality of New Zealand experience we provide, and we are dedicated to honest, fair and reasonable business practices. If you have a claim or complaint about your experience with us, please inform a Black Sheep representative as soon as possible so we can try to rectify the situation immediately or as soon as practicable. If you are on tour and satisfaction cannot be reached during your trip, please advise us of your complaint in writing (info@blacksheeptouring.co.nz) within 7 days of the end of your tour and we will do what we can to reach a satisfactory conclusion.


These Terms & Conditions and General Information are accurate at time of print. They are subject to change. We recommend checking on our website for the latest version prior to booking. The version of the Terms & Conditions and General Information active (ie on the website) at the time of your deposit is the version that will apply to your reservation.

Black Sheep Touring Co. has made all reasonable effort to ensure the details on this website are accurate; however, we make no guarantee about the accuracy or completeness and disclaim all liability arising from any errors or omissions that may appear.


UPDATED: 2 June 2020